Our Covid Policy at the Chelsea Clinic

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At the Chelsea clinic the health and safety of both patients and podiatrists is paramount. 

Infection control standards at The Chelsea clinic are always high, however, additional measures have been taken during COVID-19.  Procedures are now in place and we have sought guidance from our governing bodies such as the College of Podiatry (COP) and Public Health England.

We are adding an extra 15 minutes in between appointment times this allows us to provide you with additional infection control which includes:

Wiping clean with diluted bleach or clinell wipes door handles, the treatment couch, patient chair and podiatrist chair, cleaning the keyboard, treatment trolley, the light, drawer handles, drill, doppler and any other items that have been touched during the course of the treatment.  Our credit card machine is also wiped down, however, ideally online payments during this period are preferred to avoid any cross contamination, no cash can be accepted.

Our Personal Protective Equipment (PPE)

The COP directs us to use tables 2 and 4 when deciding which PPE to use:

Including use of gloves, aprons, IIR fluid resistant masks and eye or face masks, depending on risk.

The COP suggests that a FFP2 or FFP3 mask will provide superior protection, therefore a combined IIR and FFP3 mask is ideal. 

The college advises that a face visor would, if this combination is not available, provide additional protection.

Before booking an appointment

We will send out our COVID-19 triage safety steps form to you and that we have obtained your signed (via email) consent to receive treatment.  We kindly ask that you wait punctually until your appointment time.  We request any client to please wear a mask.  If you do not have a mask we can supply you with a mask.  We kindly ask that you wash your hands upon attending your appointment and where possible distance maintained.  If you are able to attend on your own this is preferable.

Changes to the clinic

Signage on the entrance door providing clear COVID-19 guidelines. 

As much as possible, surfaces are clear to allow for easy cleaning.

Pillows have been made with a wipeable material or covered with wipeable or disposable covers.

Doors and windows are left open unless ambient temperatures is intolerably low.

Tissues and hand sanitiser available to patients.

Increased gaps between patients’ appointments to avoid cross over and to allow additional time to clean.

Patients who are particularly vulnerable are to have further extended longer appointment times.

Podiatrist Attire

After treatment sessions attire to be placed in a pillow case and put directly into an extended washing machine cycle upon bringing them into their home.  Shoes are anti bacterially sprayed, wiped down and left outdoors.

After any treatment session podiatrist to go directly home, shower and launder clothes that have been worn between clinic and home.

Treatment packs

At the Chelsea clinic every single patient is treated with a separate set of sealed sterilised podiatry instruments which are opened in front of you.  Cleaning and sterilization of equipment is essential.  We have invested in the latest technology this consists of (1) chemical cleaning with single use brushes, followed by (2) ultrasonic cleaning for approximately 10 minutes after which instruments are then vacuum packed with individual sterile pouches and finally (3) autoclaved for approximately 45 minutes.

Although the process takes about 2 hours each and every time it is the only way to ensure our patients receive the best possible hygienic care and treatment.  Any single use disposable instruments will go directly into special waste containers which are then collected as part of our professional clinical waste disposable process.


Paola Ash , Paola Ash osteos MSK | podiatrists MChS & associates

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Paola Ash at the Chelsea Clinic

At The Chelsea clinic we have a very specific skill set with regards the foot and ankle. Pleased to offer a bespoke service which is tailored to the individual. With over 20 years experience in the Fitness and Healthcare industry we are registered and qualified with the Health Care Professions Council, the College of Podiatry and the General Osteopathic Council.

OPEN for online video consultations for new and existing clients.  Call 020 7101 4000

Book your session:
020 7101 4000

*With the current covid-19 situation and government guidelines constantly evolving we can also discuss the benefits of a home visit if you are classed as high risk and require emergency intervention.